Damaged Product

Damaged, Missing or Incorrect Products

Please check your order as soon as it is delivered.

If your product arrives damaged, defective, incomplete, or different from what you ordered:

1. Contact KozyKit Trends within 72 hours of delivery.

2. Share your order number, clear photographs of the product and packaging, and an unboxing video.

3. Our team will review the request and confirm the next steps.

After approval, an eligible exchange or refund will be processed within 7 working days, subject to the applicable payment and courier processing time.

Returns

Eligible unused products may be requested for return within 7 days of delivery. Products must be returned in their original condition and packaging.

Some products may be excluded from returns for hygiene, safety, or product-specific reasons. Please check the product page before placing your order.

For help, contact: kozykittrends@gmail.com